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Do you streamline business processes through process automation that lets your company transform repetitive tasks into powerful, automated business workflow? Do you integrate applications and information using Web services to create seamless links across systems and platforms within your company and out to partners and customers? Do you measure the success of your business processes with powerful tracking and analytic tools like Microsoft Dynamics CRM does?

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With our Microsoft Dynamics CRM solutions you run your business with confidence that your CRM solution is always available. Microsoft® Business Solutions CRM, is a complete customer relationship management solution that provides all of the tools and capabilities needed to create and easily maintain a clear picture of customers from first contact through purchase and post-sales.

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Microsoft Dynamics CRM 4.0

Microsoft Dynamics CRM is a Customer Relationship Management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With modules for sales, marketing and customer service, Microsoft Dynamics CRM delivers a fast, flexible and affordable solution.

Microsoft Dynamics CRM drives consistent and measurable improvements in everyday business process.


Marketing : A clearer view of customers and more informed marketing investments

Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for: customer segmentation:

• Customer segmentation
• campaign planning and execution
• data extraction and cleansing
• analytics and reporting
• marketing/sales collaboration tools
• information sharing portals

Sales : Get more leads and close more business

Access a complete view of customer data online or offline. Leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides:

• lead and opportunity management
• account and contact management
• territory management
• forecasting and sales analytics
• offline and mobile device access
• quick access to products, pricing, and quotes.

Customer service: Provide more value to customers

Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:

• Account and contact management
• Case and interaction management
• Product and contract management
• Knowledge- based management
• Service scheduling
• Workflow across teams and groups
• Service reporting and analytics

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